Hi, I had this problem before during Sakura's Lie quest, then I discovered a quest fixer npc to help you if you are stuck in a quest. Go to Prontera, find your way to the music spot, and not far from there on the top you'll notice there are 2 npc icons on the map (orange colored and has wings) go to them but talk with the guy with black suit. Select the broken quest, and it will help you restart the event quest, when you return to where the quest was it should be fixed now. During completion of Sakura main quest I noticed this issue happened 3 times, so if this happens again just repeat the same steps as mentioned earlier. Hope this helps and sorry for grammatical error on this post.
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