Bought Premium on recharge shop but no offline battling certificate

[RaijinMark]

Bought Premium on recharge shop but no offline battling certificate.
Server: Eternal Love
ID: 4302018748
Bought this 03/28/22 also

[bushranger23]

Bro, RaijinMark is your ticket marked as resolved even if it was not resolved yet?

[RaijinMark]

I think it's the moderator, bushranger23 , they already response on my ticket and they said they are already fixing it.

[bushranger23]

RaijinMark Mine was marked as resolved, but I demanded them to be re-opened. Cause it can't be resolved without resolution. Then they put it on pending now.