what is the use of support if doing nothing?

[Cianz]

i hv sent multiple vids proof using ingame support,
but whole half a month done nothing to the id and resolved my ticket.
keep let him hunt 24 hours mini (all mini) and add on fw.
if you dont want to continue this game might as well straight said so, so people wont top up this game anymore.

[Cianz]

and 1 view only, basically only myself view it.
this is how u guys work?
https://youtu.be/VfMBTh6xiqU
https://youtu.be/N8lV3bM3WAU