Why am I got banned?

[fkYou]

Hi Team!

I JUST GOT BANNED! AND I DONT KNOW WHY AM LITERALLY GRINDING MY NEW CHARACTER AND THEN I GOT BANNED? IM STILL JUST STARTING. PLEASE HELP ME. I LOVE THE GAME BUT IM REALLY FRUSTRATED ON JUST WHAT HAPPENED. PLEASE HELP ME. THANKS IN ADVANCE.

[Fakyou]

My account IGN Slamet got banned. Can you please help me. Its in server MOF.

[eulb]

Hi Team!

I JUST GOT BANNED! AND I DONT KNOW WHY AM LITERALLY GRINDING MY NEW CHARACTER AND THEN I GOT BANNED? IM STILL JUST STARTING. PLEASE HELP ME. I LOVE THE GAME BUT IM REALLY FRUSTRATED ON JUST WHAT HAPPENED. PLEASE HELP ME. THANKS IN ADVANCE.

Are you in Memory of Faith server?

[IronhideLB]

Hi. I also got banned. I have just finished the 4th job quest. I did not hack nor cheat. I have just been playing for weeks. My email login is ironhidelb@gmail.com, EL Server. I cannot contact support as when I click on the Support option, it just shows "...secret portal".

Please help. This is unfair.