Bought premium from recharge store but didnt get offline battle certificate

[Broxie]

Hi!
Bought premium from recharge store but I did not get an offline battle certificate

Already created a ticket under support and got this AMAZING reply from customer service. Please assist Admins!

[vitoria]

Ooops! our bad! Looks like our colleagues were a biiiit tired on Monday

Check your in-game mailbox to see our reply :-)

Thank you 💗

[Flip19x]

I bought the pass through the website
and it still does not reach me, support does not respond

[RaijinMark]

Happened to me just now, no Offline certificate after buying premium on Recharge shop.